MEDVi reviews: is MEDVi legit?

MEDVi reviews are split. On Trustpilot, MEDVi had a TrustScore of 4.3 out of 5 from 15,124 reviews when we checked on Oct 27, 2026, while the Better Business Bureau rated it F after 782 complaints in three years. MEDVi is a real telehealth brand: licensed clinicians decide whether to prescribe, three named pharmacies fill its prescriptions and it publishes its prices. It also received an FDA warning letter in February 2026 about how it marketed compounded GLP-1s, and its refund terms are strict. This guide sets out what we could confirm from primary sources, so you can decide for yourself.

Who runs MEDVi

MEDVi, LLC is based at 131 Continental Drive in Newark, Delaware. It is a telehealth platform, not a medical practice or a pharmacy. Its site says medical treatment is provided by “CareGLP Affiliated P.C.s” and that clinicians from OpenLoop Health, a network of US-licensed doctors, keep the decision to prescribe. You complete an online assessment, a clinician reviews it, and if a prescription is right for you it ships from a partner pharmacy.

MEDVi names three of those pharmacies on its site:

• Triad Rx in Daphne, Alabama
• RedRock Pharmacy in St. George, Utah
• Beaker Pharmacy & Compounding in McKinney, Texas

MEDVi says it doesn’t make compounded medications itself, and that the medication you receive may look different from the pictures on its website. It doesn’t publish a list of the states it serves.

Is MEDVi legit? Licensing and certification

Prescribing online is legal when a clinician licensed in your state reviews your health information and a licensed pharmacy fills the prescription, and that is the model MEDVi describes. Its GLP-1 page displays a LegitScript seal that links to LegitScript’s own lookup for medvi.org; we checked the seal on Oct 27, 2026. LegitScript’s lookup didn’t return a result for us that day, so search medvi.org at legitscript.com yourself before you pay. LegitScript certification reviews how a company handles licensing and pharmacy rules. It isn’t a rating of the care you’ll get.

What MEDVi sells, and what’s compounded

MEDVi offers two kinds of GLP-1 treatment.

Compounded GLP-1s. Its own program is compounded semaglutide, a weekly injection, plus daily dissolvable GLP-1 tablets. MEDVi’s semaglutide is not Wegovy or Ozempic, and not a generic of them. A compounding pharmacy prepares it, and it isn’t FDA-approved. MEDVi’s site says the same: compounded medications “are not FDA approved” and haven’t been evaluated for safety, efficacy or quality.

The FDA’s warning letter says MEDVi also offered compounded tirzepatide on medvi.io in December 2025. As of October 2026, MEDVi’s main GLP-1 page names only its semaglutide program and publishes no tirzepatide price, so ask before you sign up if tirzepatide is what you want.

Brand-name GLP-1s. Wegovy injections, the Wegovy pill and Zepbound are listed for a $99 monthly membership plus the medication. MEDVi doesn’t publish those medication prices, and its page says availability is subject to change. Its site also notes that Ozempic is approved for type 2 diabetes, so prescribing it for weight loss is off-label.

The Wegovy and Zepbound labels open with a boxed warning about the risk of thyroid C-cell tumors, and say not to use them with a personal or family history of medullary thyroid carcinoma or MEN 2. Compounded semaglutide has no FDA label of its own, so give your clinician your full history and ask how that warning applies to you.

How much MEDVi costs

Prices below are the ones MEDVi’s GLP-1 page showed on Oct 27, 2026, during a promotion it called a fall sale. Promotional prices change, so confirm the refill price at checkout.

MEDVi charges no membership on its compounded plans, ships free and says HSA and FSA cards are accepted. It doesn’t bill insurance; prescriptions are cash pay.

How that compares: among the 26 programs we rank, the lowest ongoing all-in price for compounded semaglutide runs from $65 to $299 a month, with a median of $173.50. MEDVi’s $199 sale refill price sits above that median. The $99 first month is an introductory price, so plan on at least $199 from month two. As of November 2026, the lowest ongoing prices we list for compounded semaglutide are $65 a month at yourEra (12-month plan), $75.58 at Collective and $93 at Belle (12-month supply). See the cheapest GLP-1 programs and compounded semaglutide providers for the full field, and our compounded GLP-1 page for how these drugs are regulated.

The FDA warning letter

On Feb 20, 2026, the FDA’s Center for Drug Evaluation and Research sent a warning letter to MEDVi, LLC dba MEDVi. The agency had reviewed medvi.io in December 2025 and found compounded semaglutide and tirzepatide offered there. It raised two problems:

• Sameness claims. The site compared the products’ ingredient with Wegovy and Ozempic, and with Mounjaro and Zepbound. The FDA said those claims implied the compounded drugs were FDA-approved or had been evaluated for safety and effectiveness, when they had not.
• The MEDVi name on the label. Product labels pictured on the site bore the MEDVi name, which the FDA said suggested MEDVi was the compounder “when in fact it is not.”

The FDA said this made the products misbranded under sections 502(a) and 502(bb) of the federal Food, Drug, and Cosmetic Act, and asked MEDVi for a written reply within 15 working days. MEDVi wasn’t alone: on March 3, 2026, the FDA announced 30 warning letters to telehealth companies over the same two kinds of claim.

A warning letter is the FDA’s formal notice that it believes the law was broken. It isn’t a fine, a recall or a finding about a batch of medicine. For you, it means reading MEDVi’s marketing with care: its compounded GLP-1s are not the FDA-approved brands, and MEDVi doesn’t make them. Our guide to whether compounded semaglutide is legal and safe explains the rules these products are made under.

MEDVi reviews: what the ratings say

Scroll sideways to see the full table

Both were read on Oct 27, 2026.

The two scores measure different things. Trustpilot averages reviews, and MEDVi asks its customers to leave them, which tends to lift a score. The BBB grade weighs how a business handles complaints filed with the BBB, and MEDVi left 145 of them unanswered. In the 1-star Trustpilot reviews shown on Oct 27, the recurring themes were subscription charges people didn’t expect, refused refunds, trouble cancelling, medication that arrived damaged and slow customer service. Those are individual accounts we can’t check, but several of them match the refund terms below.

Refunds and cancellation

MEDVi’s cancellation and refund policy, read on Oct 27, 2026:

• First 72 hours. If you cancel in your first term within 72 hours and haven’t received any services, you get a full refund.
• Medically disqualified. If a clinician decides you aren’t eligible, MEDVi refunds the subscription charges.
• Monthly plans. No refund for the month you cancel in or for earlier months.
• Plans billed every 2 months or more. A refund only for months in which no medication shipped.
• Timing. Cancel at least 72 hours before your next billing date, by email or through the chat in your patient portal, or you’ll be charged for the next cycle.

The bottom line

MEDVi is a legitimate business in the plain sense: licensed clinicians prescribe, named pharmacies fill, and it publishes its compounded prices and refund terms. It is also a company the FDA has warned about its marketing, with an F from the BBB and a refund policy that gives little back once a month has started. If you choose it, budget at least $199 a month after the first month (the sale refill price on Oct 27, 2026), set a reminder to cancel 72 hours before renewal if you change your mind, and remember that its semaglutide is compounded, not Wegovy.

Other options

If you want to compare MEDVi with the rest of the market before you sign up:

• Compounded semaglutide providers and compounded tirzepatide providers, ranked by our published score
• The cheapest GLP-1 programs, ordered by price
• GLP-1 programs with no membership fee
• Brand-name GLP-1 programs, if you would rather have Wegovy or Zepbound
• Every program we cover in weight loss